ASLA Travel Group – Customer Feedback & Reviews
We had a fantastic time – by far the best school trip I have ever been on. The new hotel in Saint Petersburg was brilliant. After a long day sightseeing in Moscow, followed by a sleeper train and further sightseeing in Saint Petersburg, the hotel was an oasis! The food was amazing (too good!) and the hospitality of staff, rooms and quality of the hotel was outstanding. A big hit with us. When we return to Russia in a few years time, we would love to go back there!
Just to say that we had the most wonderful time in St. Petersburg and we cannot thank you enough for organising such a fantastic trip. Our guide, Julia, was brilliant and very well informed about all the places we visited. The hotel was in a perfect location and very comfortable and friendly.
We have returned with our heads full of Russian history and all the beautiful things we have seen – it really was a memorable trip.
Thank you once again.
Just writing to say thank you so much for helping out with this. The trip took place last week and I’ve had very positive feedback – all went very smoothly, cars very comfortable and always turned up exactly on time. It was also their first trip to Russia – for everyone concerned – and I think all your work really helped to make the whole experience as welcoming and as straightforward as it could be.
If ever the opportunity comes up to arrange this sort of thing in future I’ll be straight back in touch.
Throughout our dealings with ASLA Travel we found an efficient and excellent organisation with an outstanding attention to detail. From the planning process through the visa application administration to the trip itself we were always supported by a professional and knowledgeable team of helpful individuals. We would have no hesitation in recommending them to any organisation that is planning a group or incentive trip!
Safely back after a most memorable trip. We were extremely well looked after from arrival in Moscow until departure in Beijing, 21 days later. Food and accommodation very good, as was the wine, which even accompanied us when eating in restaurants off the train! The on board doctor was very attentive, although fortunately neither my wife nor myself had call for her services. All border crossings went very smoothly, so visas all in order.
All in all a super trip, which had no bad or boring moments. Now to go through hundreds of photographs and 2 hours of movie film!
I spent an hour on the phone with UNC today going through their debrief procedure. The university faculty have done these for 20+ years and are not prone to being very effusive. They expect trips to operate well and professionally as a matter of routine. But I am told they ran out of superlatives and adjectives to describe how good the service was on the ground. Attention to detail got top marks. They could not say enough good things about it. I can bore you with intricate details on every service if you want (because we went through the itinerary day by day). There were highlights everywhere but the true stand out was Eugine in Russia. They said all the guides were excellent and Eileen in the UK was as good as any they have ever used, but Eugine was above and beyond and ultimately had the edge because he was young and hip so the group identified with him so well. Eugine just went so far and above the call of duty with them such as coming back to the hotel to collect 3 kids who overslept that they thought he was amazing. He had visited every tech site before they arrived. Eileen seemed to know so much that even if she hadn’t visited they thought she had too which is all that counts.
Hotels – all excellent for location and service. She said everywhere else had keys ready and it took a minute.
Restaurants – all get top marks for food. Moscow and London service a little slow.
Sightseeing – all guides excellent. They thought the Kremlin was the highlight for Russia. Eugine took 12 out to Catherines Palace and she would have liked to have offered it as an optional ahead of time, but who knew. Shard was a good call in London. For these folks it was a highlight because it’s the new trendy thing to do and they’ve all done London several times before.
Sapsan train – excellent. They met a Russian exec on board to set up an extra tech visit for them in St Pete. Eugine rolled with it and all worked well.
Wifi at hotels they found a bit frustrating, but I think that’s because they expect it to be free as most hotels are in the US now.
Womens Day in Russia meant sites didn’t open until 11am (guess all the women got a lie in)… so a later departure for that tour would have been better.
So not much more to say, a great effort by everyone involved and it paid off and my sincere thanks to everyone for a job well done.
We enjoyed our stay in St Petersburg and you and your company were excellent. Also, Anna, our tour guide, was very good and I highly recommend her as well. Overall, it was a highly positive experience, and we appreciate your flexibility and professionalism.
Please note client has just returned and has given us glowing feedback for the services received from Asla whilst in Russia.
Special mention must go to Maria (Guide) and Sergei (driver) who were both “knowledgeable, polite, helpful and with a sense of humour.” Clients said the trip was exquisitely organised and it was “darn near perfect.” Congratulations to making our client so happy and I look forward to singing your praises (as always) next time I have a client interested in visiting Russia.
Just got back from a fantastic trip to St.Petersburg. I’m still pinching myself!
Everything went really smoothly and I believe everyone had a wonderful time. We packed so much in and the weather was beautiful to boot!
Thank you for all your efforts in making this a great trip for the AWC!
“…I just wanted to email formally to say thank you so much for your help during and in the lead up to the Russia trip. It honestly could not have gone smoother – from the moment we arrived to the moment we got back to school we felt like there was a big team behind us supporting us at every point. I’d like to really thank Kasia and all the Russian reps and guides with ASLA. Thank you also to Katya and Aleksandra who were amazing in Moscow. We couldn’t believe this was the first school group that Aleksandra had worked with! She was so knowledgeable and patient with all of our students. We cannot recommend her highly enough to work with young people again. Thank you also to Artem and Andrei in St Petersburg. The students can not stop talking about Andrei since we got back and how he knew everything and how his English was better than theirs (very true!). Both guides were also extremely understanding when the students were tired and adapted the programme and their information based on what was relevant to the A-level course. Finally, just to say again what an amazing experience this has been for our students. Most of the students attending are pupil premium (free school meals) so we had to secure a lot of funding for them to be able to attend. Going to Russia, fpr one student, was the first time he had left the UK since arriving here as an asylum seeker in 2006, so it was so special to see him (and all of the students) experience something they would otherwise not have been able to…”